Nutrilives Return Policy
values every customer and we strive for complete customer satisfaction. See
below for information regarding returns, exchanges, or complaints/dissatisfactions.
Nutrilives Offer Returns and/or Exchanges?
- Yes! We have a 30 day policy. We offer
exchanges or a full refund on all non-perishable products within 30
days of delivery. Any damaged or defected items must be reported within 30
days of delivery and we will gladly give a full refund or an exchange free
- Refunds are not given on perishable
foods/products UNLESS the product is past its expiration date when
- Any products that are more than half
consumed upon being reported do not qualify for a refund unless the
product was received in that condition.
- Exceptions to the above conditions may
be granted at the discretion of Nutrilives on a case by case basis.
Should I Do If I Need to Report a Damaged or Defected Product for an
- Contact us at firstname.lastname@example.org
with subject header as "Return" or
"Exchange" before any returns or exchanges are shipped out
by the buyer back to the warehouse.
- Include your name, the product code/#,
and the reason for the exchange/refund within the body of the email.
- We will send out a return shipping
label if already not included and then you may box it up and ship it back
to us using the provided label. Do not automatically send products
back using the return address without contacting us first.
I Need To Pay for Any Shipping or Handling Costs?
- No! It is all free of charge! There are
very few circumstances when there may be a fee. *Fees may be applied for
large or heavy products depending on the type of product. Please Email us
at email@example.com for further questions regarding any potential
Should I Expect to Receive my Refund or Exchange?
- All refunds and exchanges will
be given when the damaged/defected product is received and inspected.