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Nutrilives Return Policy
Nutrilives values every customer and we strive for complete customer satisfaction. See below for information regarding returns, exchanges, or complaints/dissatisfactions.

Does Nutrilives Offer Returns and/or Exchanges?

  • Yes! We have a 30 day policy. We offer exchanges or a full refund on all non-perishable products within 30 days of delivery. Any damaged or defected items must be reported within 30 days of delivery and we will gladly give a full refund or an exchange free of charge.
  • Refunds are not given on perishable foods/products UNLESS the product is past its expiration date when received.
  • Any products that are more than half consumed upon being reported do not qualify for a refund unless the product was received in that condition.
    • Exceptions to the above conditions may be granted at the discretion of Nutrilives on a case by case basis.

What Should I Do If I Need to Report a Damaged or Defected Product for an Exchange/Refund?

  • Contact us at support@nutrilives.com with subject header as "Return" or "Exchange" before any returns or exchanges are shipped out by the buyer back to the warehouse.
  • Include your name, the product code/#, and the reason for the exchange/refund within the body of the email.
  • We will send out a return shipping label if already not included and then you may box it up and ship it back to us using the provided label. Do not automatically send products back using the return address without contacting us first.

Do I Need To Pay for Any Shipping or Handling Costs?

  • No! It is all free of charge! There are very few circumstances when there may be a fee. *Fees may be applied for large or heavy products depending on the type of product. Please Email us at support@nutrilives.com for further questions regarding any potential fees.

When Should I Expect to Receive my Refund or Exchange?

  • All refunds and exchanges will be given when the damaged/defected product is received and inspected.